Right now I'm very into Geneva version since we are going to update from Fuji in 2 weeks. So I guess the couple of next posts will be about Geneva "problems" or new features. So this time I'm going to show how easy you can hide the "three dotted menu" from end users. What I'm talking about is the menu that contains the template choice, tag etc.
måndag 4 april 2016
måndag 21 december 2015
There isn't many things that I miss when we changed system from CA Service Desk Manager to ServiceNow. But there is one thing that especially our ServiceDesk misses and that is being able to choose incident templates on directly on "calls"when you create an incident from a call. Needed to first create the incident and then from the incident click around the "apply template" was unnecessary clicks with the mouse.