Sometimes you want to change the default value on a user preferences from what ServiceNow have set. This is how you do it.
måndag 18 januari 2016
måndag 28 december 2015
I've been looking for a easy way to get an overview over the "views" on articles and a simple way of creating reports on this. Sometimes just to see how many and who looked at a specific article, people claiming they looked through the article but you have a feeling they didn't even look at it. In this table you can also see if the article have been attached to an incident (or any task).