Visar inlägg med etikett Knowledge. Visa alla inlägg
Visar inlägg med etikett Knowledge. Visa alla inlägg

måndag 14 mars 2016

Fire an email notification from a schedule job

This question popped up in the community and I thought I might as well put the answer here as well. Question was how you could check if the valid to date is 30 days from now and then send a notification to the KB managers.

fredag 19 februari 2016

Import Word doc is finally here!

Finally we are able to import word documents with pictures into knowledge articles with an build in functionality.

This has been an issue for me and spend many hours trying to get the scripts found in the community to work for us in Fuji and it doesn't work flawless...

But now the hero has arisen. In Geneva,  ServiceNow has heard the voices of the community and added the function to import a word document to a knowledge article with a few clicks.

måndag 8 februari 2016

Making your own "new Feature" window

Been having some trouble reaching out to the users with our own "new releases" and the information about our own fixes and new functionality. Looking at the community I realized that I wasn't alone with this problem. Today people are getting flooded with information through email so we threw that idea out the window. We also tried to publish the releases with knowledge articles, but the success hasn't been overwhelming.

So now I was thinking that perhaps we should do like ServiceNow and throw up a popup windows when user logs in. And this is how I did it.

måndag 28 december 2015

Knowledge: the use of the table kb_use

I've been looking for a easy way to get an overview over the "views" on articles and a simple way of creating reports on this. Sometimes just to see how many and who looked at a specific article, people claiming they looked through the article but you have a feeling they didn't even look at it. In this table you can also see if the article have been attached to an incident (or any task).