måndag 18 april 2016

The Adventure steps up a notch. Blog is moving

It wasn't so long ago I wrote my first blog post, about 4 months ago. It have been real fun and I have reached out to a lot more people that I ever thought I would. And it's because of you, my readers that I have gotten this opportunity. Without your appreciation, I wouldn't never have found the energy and joy to write all of the posts that I have done.

I have been asked by ServiceNow to start writing on their official community blog and joining their ranks of "Ask the experts". I feel honored and have gladly accepted the offer, but at the same time I feel no need to have two blogs about ServiceNow, so I will give 110% into writing for ServiceNow. I hope all of you that have been visiting this blog will continue with me to the ServiceNow community blog and who knows, I might even show up in videos in the future :)

Take Care and I hope to see you at the community and of course at Knowledge 16!

Kind Regards,
 Göran Lundqvist

måndag 11 april 2016

My new BFF: ACL watcher

I guess I'm not alone when saying that ACL isn't the favorite thing to play around with. At the moment I'm in the middle of upgrading from Fuji to Geneva and suddenly when watching a webinar I noticed something that changed my thoughts about ACL. Suddenly my ACL world got a huge chunk of love.

måndag 4 april 2016

Hide the "three dotted menu" from End users

Right now I'm very into Geneva version since we are going to update from Fuji in 2 weeks. So I guess the couple of next posts will be about Geneva "problems" or new features. So this time I'm going to show how easy you can hide the  "three dotted menu" from end users. What I'm talking about is the menu that contains the template choice, tag etc.






onsdag 30 mars 2016

Hidden substitute for Split layout in UI16 and more

Upgraded to Geneva and scratched your head and wondering where did split layout go? Or perhaps grumble over that they switched position on Work notes & Additional comments? Well, here is a story for you =)

måndag 28 mars 2016

Inactivity Monitor.... What is that?

I ran into this by accident. I was looking at a Priority 1 incident and couldn't understand why it had an updated date when no one had done anything. It turned out it might be the work of the inactivity monitor...

måndag 21 mars 2016

Display duration in hours instead of days

One thing that has been annoying me a lot and I never got an answer to how or even if it's possible to change is how the duration is displayed. When something goes over 24 hours the duration suddenly shows 1 day... I know this and understand it when I see the numbers in a Task SLA, but I also know that for many normal users, they get confused and think that if the business duration is 1 day it means 1 work day(9 hours in our case) and not 3 work days(24 hours which it really is).